Fleet Specialty Administrator - TVC Pro-Driver

TVC Pro-Driver is a member of the Love’s Family of Companies and is a commercial driver’s license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores.

Basic Purpose: The Fleet Specialty Admin is responsible for opening legal and CSA cases and indexing documents as well as answering phone calls for Fleet members. Admin may also be assigned other duties as assigned by Supervisor.  

Job Functions: Includes duties that the employee must be able to perform, either unaided or with the assistance of a “reasonable accommodation.”

• To provide the best possible customer service for associates and members through inbound and outbound phone calls.
• Obtain specific information from a court or attorney regarding traffic citation and input that information into the computer system.
• To recognize any case that may need specific actions to be taken and use critical thinking to determine the best steps for case and if unable, properly notify supervisor.
• Input any information provided by attorneys or courts in the system.
• Complete various forms of paperwork needed to handle the case in the best possible manner.
• Work the Fleet call docket
• Open tickets for fleet memberships in a timely manner.
• Open CSA cases for Fleet memberships in a timely manner
• Arrive on shift and stay for duration of scheduled shift.
• Maintain proper records of attendance by correctly using Paycom Self Service.
• Report discrepancies to your Supervisor.
• Perform other duties as assigned by Supervisor/Manager.

Experience and Qualifications

• High school diploma or GED
• To have worked in a call center setting for at least 2 years.
• Verbally communicate with a customer and provider via telephone
• Type at least 35 word per minute
• Operate a computer and use the internet
• Familiar with 10-key
• Familiar with Legal terminology
• Answer incoming phone calls
• Legibly complete required paperwork
• Think independently and problem solve

Physical Demands:

• Able to sit for eight hours (duration of shift)
• Use wrists, hands, and fingers for typing at a computer for eight hours (duration of shift)
• Hear/Speak with a customer and associate via telephone
• While performing the duties of this position, the employee may be required to: Stand, walk, sit for long periods of time, use hands to handle or feel objects, reach with hands and arms, climb stairs and/or ladders, maintain balance, stoop, kneel, crouch or crawl, talk or hear.
• The employee may occasionally be required to lift and/or move objects up to 25 pounds.
• Ability to see computer screen.  Specific vision abilities may include close vision, distance vision, color vision, depth perception and the ability to adjust focus.

Environment:

• Position will be assigned to an office work environment
• Employee will be exposed to weather conditions prevalent at the time (including occasional visits to field work sites, if applicable).
• The noise level in the work environment is usually moderate.  

Schedule:

• 40 hours per week, Monday – Friday, 8:00 am – 5:00 pm (may be required to work more than 40 hours per week as needed)
• Assigned shift is flexible.

Location

• The location assignment is remote.
• This location is subject to change and/or the position may be required to operate in additional locations.

Our Culture: 

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.